BackupSimple powered by Metallic - Roles and responsibilities

Feature	SoftwareONE	Customer
Onboarding
Onboarding call scheduling	R	I
Technical Onboarding call attendance NOTE: minimum one hour twice weekly unless agreed otherwise by both parties	R	R
Architectural Advisory	R	I
Architecture acceptance	I	R
Define backup policy (“Plan”) requirements across data landscape	I	R
Configure backup policy (“Plan”) requirements across data landscape	R	I
Admin portal enablement	R	I
Admin Portal
Operation and maintenance	R	I
Tenant creation and default configuration	R	I
Primary tenant admin user account creation	R	I
Backup repository – Business feature
Configuration of storage account in Metallic cloud	R	I
Backup repository - Enterprise feature
Configuration of storage account in customers cloud environment	I	R
Configuration of storage account in Admin Portal for backup plan	R	I
Configure Identity Provider
Configuration of prerequisites within customer domain	I	R
Configuration of identify in Admin portal	R	I
Backup & restore jobs
Monitoring and remote troubleshooting	R	I
Job failure triage	R	I
Backup or restore job execution (self-service)	I	R
Backup or restore job request	I	R
SoftwareONE backup or restore execution (upon Customer request)	R	I
Reporting
Quarterly business reviews with Service Success Manager	R	I
Off boarding
Notification of contract termination	I	R
Creation of data export storage location	I	R
Data Export process execution	R	I
Data deletion from Metallic storage Note: this will happen 60 days after contract termination	R	I

Cloud Managed Services